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Best Auto Repair, East Greenbush

54 Old Miller Road
Suite A East Greenbush, NY 12061

518-477-5110
Opening Hours
  • Mon 8:00AM - 5:00PM
  • Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
  • Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
  • Sat Appointment Only
  • Sun Closed
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Service Center Standard and Procedures

Posted June 5, 2022 7:18 AM

All NY pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.

That is why East Greenbush automotive service centers including Pro Tech Tire & Auto have procedural standards for each service they perform. Pro Tech Tire & Auto technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, NY service centers can assure a quality outcome. The job is done right every time and East Greenbush customers leave happy with how their vehicle performs.

Each company trains its technicians to standards. The NY automotive industry as a whole is very committed to standards of excellence and encourages individual NY service center operators to apply them to every vehicle they service.

An example is how Pro Tech Tire & Auto grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

They may suggest repair or replacement:

If the part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is recommended because the part has failed. If the pipe were rusted, corroded or weak but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the East Greenbush car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that East Greenbush service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The NY automotive service industry and Pro Tech Tire & Auto want the best for you and for you to keep coming back.

Pro Tech Tire & Auto
54 Old Miller Rd
East Greenbush, NY 12061
518-477-5110
http://www.protechtireautoinc.com

 



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Testimonials

, 06/20/2022
My husband and I experienced a blowout of one of our trailer tires on the highway. With traffic speeding by at 70 miles an hour my husband got ready to change the tire. James from Pro Tech happened by and parked behind us in his truck with lights blinking to help let oncoming traffic realize we were there. While he couldn't stay the whole time he did let us know Pro Tech would have a replacement trailer tire so that we'd still have a spare. When we got to Pro Tech James and Mike (the owner) helped us get the spare back in place, removed the blown tire from the bed of our truck and checked out the damage to our trailer septic system. Zip ties were applied to keep the remaining piping from dragging. They went above and beyond to help us and we were able to continue on to our campground 2 1/2 more hours away. Thank you!!!!
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